Refund and cancellation policy

1. Plans, payments and access

Paid access may be offered for a week or a month. The price, currency, taxes where applicable, access period and any promotion are displayed before payment. Stripe processes payments. You receive access according to the purchased offer and payment confirmation.

The current checkout schedules subscriptions to end at the close of the paid period without automatic renewal. A further period requires a new purchase unless you explicitly enable automatic renewal under the conditions shown in the service. Any free access or trial has the duration and limits displayed in the current offer; it does not override the terms of a paid purchase.

2. Cancellation, refunds and statutory rights

Contact support for payment errors, duplicate charges or a request to stop future access. Ending use does not automatically create a refund entitlement for an already supplied paid period, subject to the offer and mandatory law. Our refund policy applies only to the extent it is consistent with these terms and your statutory rights.

If you purchase as a consumer and applicable law provides a withdrawal right, the statutory period is generally 14 days from the service contract. Early performance, proportionate charges or exceptions require the conditions and express requests/acknowledgements prescribed by law; buying or using the service alone does not waive your rights. Applicable legal guarantees for digital services and remedies for non-conformity remain available.

3. Request help or exercise a withdrawal right

Email contact@overviewdata.io with your account email, payment reference, purchase date and the request you wish to make. Do not send full card details. You may use any clear statement of your decision to withdraw where a statutory right applies. We assess requests under the offer and applicable law; mandatory refund deadlines and rights take precedence over this policy.

4. Contact, complaints and applicable law

Contact us first with a description of the problem and your account or payment reference, without sending full card details. We will seek a practical resolution. French law governs these terms, subject to mandatory protections and jurisdiction rules applicable to you.

Consumers retain any right to use competent consumer mediation and courts under applicable law. A choice of law does not deprive a consumer of mandatory protections applicable in their country. Contact us for information about the consumer mediation service applicable to your dispute.